Haruyah — Return & Refund Policy

We want every Haruyah piece to feel right the moment it arrives. Here's how returns and refunds work.

Return window

You have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be unworn, unused, and in the same condition you received it — including all original packaging, cards, and accompanying materials. You'll also need your receipt or proof of purchase.

Return shipping

Return shipping is the buyer's responsibility. The cost of return postage is not covered by Haruyah, and original shipping costs are non-refundable.

How to start a return

To request a return, email hello@haruyah.com within 14 days of receiving your item. Once your return is approved, we’ll email you the return address and instructions.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately at hello@haruyah.com if your item arrives defective, damaged, or incorrect, so we can make it right.

This is separate from, and doesn't limit, any statutory consumer protection rights you may have under Singapore law for defective goods.

Exceptions

Custom, personalised, or made-to-order pieces cannot be returned unless faulty. Sale items and gift cards are final sale.

Exchanges

The fastest way to get what you want is to return your original item, and once the return is approved, place a new order for the item you'd like instead.

Refunds

Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Processing times can vary by your bank or card provider.

If more than 15 business days have passed since your return was approved, contact us at hello@haruyah.com.